Frequently asked questions:
How can I reach your customer support team?Is there a helpline for urgent mental health concerns?
How does your accreditation process work?
Do I need to have a qualification in order to become a Joy coach?
Do you provide information on mental health conditions and coping strategies?
Are there any subscription plans for accessing media resources?
What types of mental health media resources do you offer and how can I access and use the media resources?
Are there any additional fees associated with the products or services?
Is my payment information secure on your site?
What payment methods do you accept?
I only want my therapist to know and see me, how will my personal information be made secure?
What security measures are in place to protect user data?
Are my personal details and therapy sessions kept confidential?
How do you ensure the privacy and confidentiality of online therapy sessions?
After I’ve completed your coach matching questionnaire, how long will it take before I will be matched?
Can I get a refund for products purchased?
How can I purchase products from your site?
What products do you sell?
How do I initiate a return or request a refund?
Can I get a refund for online therapy sessions if I am not satisfied?
What is your return policy for physical products?
Can I track my order?
What are the shipping costs?
How long does it take for physical products to be delivered?
Do I need a subscription or can I test it out?
How can I cancel or change my subscription?
Do you offer subscription plans for ongoing therapy or access to resources?
Every soul, irrespective of background, is entitled to unfiltered, unapologetic happiness
At Joy, we’re not just a mental health company; we’re disruptors on a mission. Our bold vision is to shake up the status quo, creating a future where uniqueness isn’t just celebrated—it’s a game-changer. We’re unleashing a fearless generation that flips the script on societal norms, embracing diversity as the powerhouse it is.
